We will collect and process Your Personal Data in accordance with the principles below:
Your vital interest or those of a third party and your interests and fundamental rights do not override those interests. From time to time, we may ask you for your written consent to allow us to process certain types of Personal Data for marketing and promotional purposes (section 9 below) and any other commercial purpose which we will communicate to you. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. It is not a condition of our service provision that you agree to any request for consent from us.
You consent to the processing of your Personal Data if you indicate agreement clearly either by a statement or positive action to the processing activity (e.g., box-ticking/signature/fingerprint).
The Personal Data that we collect depends on the context of your interactions with us, our websites, or applications, the choices you make, and the products and features used and interacted with. The information we collect and store about you includes but is not limited to the following:
For further details about cookies, how they are used and how they can be deleted or disabled, you can visit https://allaboutcookies.org/
The cookies that we use only collect anonymized information, however, not all the cookies on our websites are set by us. Please see the section 7 below on third party cookies.
The cookies on our website are generally functional and analytical cookies. Analytical cookies allow us to track and recognize visitors browsing the website, and to see what they are interested in. This data is classified as anonymous demographic data. Functional cookies, on the other hand, relate to the functionality of our websites and allow us to improve the service we offer you online.
Most cookies can be blocked by activating a setting in your browser which allows you to opt in/out of some or all cookies. It is worth noting, however, that if you choose to block all cookies, you may not be able to access parts of our website and may therefore have an inefficient experience when trying to access certain pages.
To delete the stored cookies from your device, you may need to refer to your browser settings or handset manual.
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, our compliance with legal obligations and with your consent. We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may use and analyze your information for the following purposes:
(You can contact us at any time to opt out of receiving marketing messages through the simple prescribed methods across our free and accessible communication channels such as SMS, e-mail on the Loyalty App or via our website).
To determine the appropriate retention period for the information we collect from you, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements. Retention of personal data is guided by our internal policy on data retention. Our data retention schedule shall be under constant periodic review.
We may use and analyze your information to send you marketing and promotional communications for which you have consented and opted in. When you consent and opt-in to receiving our information, we may also send you other information about us, the website, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ or opt-out and OTP link in any email/communication that we send to you. You may choose to call us or send us an email to email@example.com to opt-out of receiving such communication. At any stage you also have the right to ask us to stop using your Personal Data for direct marketing purposes and withdraw your consent by notification to us through the contact at firstname.lastname@example.org
We intend to keep your Personal Data safe, and we have put in place appropriate technical, organizational and security measures to ensure the integrity, availability, and confidentiality of your data via controls including but not limited to encryption techniques, physical and IT (Information Technology) system access and usage controls, obligations of confidentiality. We will regularly evaluate and test the effectiveness of those safeguards to ensure security of our processing of your Personal Data.
The security of your Personal Data is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. However, we will do our best to protect your Personal Data.
A data breach occurs when an unauthorized person(s) gains access to private and sensitive databases, or successfully infiltrates a data storage site and extracts, transfers or steals protected, classified data. We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so and within the prescribed timelines.
We do not at any time knowingly/intentionally collect or target information regarding persons under eighteen (18) years of age.
If you become aware of any data, we have collected regarding persons under the age of 18, please do not hesitate to contact us at email@example.com
Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your Personal Data. These are listed below: –
Where we transfer your Personal Data out of Kenya, we ensure a similar degree of protection is afforded to it by ensuring that there are appropriate safeguards in place with respect to the security and protection of your Personal Data. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of Kenya.
Please note that if our business is acquired or merged with another company, your information may be transferred to the new owners.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information; contact our DPO at firstname.lastname@example.org.
Our full details are:
E-mail address: email@example.com.
Telephone number: +254 716 334 621
If you are not satisfied with the response that you receive from us, you may, where applicable, contact the relevant data protection regulator in your jurisdiction.
We will provide information on the way complaints to regulators may be made, if requested to do so.